Student Loan Related

Navient Says My Unle Still Has to Make the Student Loan Payment on Social Security

Written by Steve Rhode

Question:

Dear Steve,

My uncle has a parent loan with Navient and is 76-years-old, is retired and only has Social Security income of about $1700 a month to live on.

Navient is insisting that he still has to make his student loan payment monthly payment.

Is that true?

Is there some way of getting a zero payment plan at this stage since he is not working and has to live on his social security income.

Charles

Answer:

Dear Charles,

Navient should have told your uncle that if he consolidated his current Parent PLUS loan into a new Direct Loan and then elected an income-driven repayment plan that his payment might be as low as zero dollars a month and keep him out of default.

There is no cost to do any of this. I would suggest you are a great person to help him with this and if you can get on a three-way call with Navient to help him navigate this, it should get resolved.

Navient has been sued by a number of entities for not providing such commonsense advice so I’m not surprised they blew it in helping your uncle.

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About the author

Steve Rhode

Steve Rhode is the Euro-Video and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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