ALLY FINANCIAL INC. – CFPB Complaint

By on July 15, 2018
Consumer Complaint Submission

Date Received: 2018-06-14T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I rented a house about 3 years ago. The previous renter was XXXX XXXX. Other than the initial changing of water services, etc. I’ve had no with him. A year or so ago, I began getting calls from a debt collector. When asked how & why they had my number, they told me they have to right to investigate & call his relatives & anyone who might know him- they found my number by the address & it did not matter if I was on the Do Not Call Registry. One evening a guy came to my home looking for him. This man was driving a tow truck, so we presumed he was there to impound a car. I know that the house was broken into when XXXX lived there. This feels like a threat to my property & personal safety at this point. These people continue to call me about every 2 weeks. I’ve gotten voicemails form ” XXXX ” & ” XXXX ”. I spoke to ” XXXX, employee XXXX ” today, who refused to let me speak to a manager and hung up on me. I’ve XXXX to them & got no response. When the calls from them increase, so do all Robocalls/texts. I feel that they are illegally sharing my info as a threat.

Company: ALLY FINANCIAL INC.

State/Zip: GA 300XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2936357

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Radius Global Solutions LLC - CFPB Complaint

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