ERC – CFPB Complaint

By on April 14, 2018
Consumer Complaint Submission

Date Received: 2018-03-22T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a letter in the mail on XX/XX/2218 from ERC stating I owed a debt to XXXX XXXX in the amount of {$150.00}. I called them and they had no information to tell me about this debt. I than called XXXX XXXX and explained what was going on, I gave then the info reference # XXXX from the letter. XXXX XXXX has no information of me having a XXXX XXXX account on my own, I have been on my mothers account of which XXXX XXXX checked and showed proof of no other account. I want this fake debit removed from my name and credit report. XXXX XXXX XXXX 1XXXX XXXX XXXX XXXX MD, XXXX

Company: ERC

State/Zip: MD 212XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2851803

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  National Collection Systems, Inc. - CFPB Complaint

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