CITIBANK, N.A. – CFPB Complaint

By on March 12, 2018

Date Received: 2018-01-20T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I got this card in XX/XX/XXXX. It’s been so long since I used it, I can’t tell you what it is I’m paying on, nor have I been using credit cards of any kinds besides store credit cards. I called sometime last week to see what it is that I’m sending in payments for since I don’t use the card. I was told what I’m paying is interest. I did a balance transfer in XX/XX/XXXX for $XXXX. That made my balance $XXXX. I’ve been paying more than the minimum amount and I even send in extra. The minimum payment is about $59 now. I have been sending $XXXX a month PLUS $XXXX EVERY WEEK for the last month or more AS WELL AS my checks from my part time job. From XX/XX/XXXX up until XX/XX/XXXX, I’ve been paying anywhere from $XXXX to almost $600 more than the minimum payment. My interest rate is 10.99% but yet my balance just recently went below $3200. My payments are also on time and never late. When I called the company, I called 3 times to see if they could reduce the debt so I could pay it off and my request was denied. If I haven’t used the card, how in the hell can I still be paying interest? The dates that I called were: XX/XX/XXXX (twice), XX/XX/XXXX

Company: CITIBANK, N.A.

State/Zip: TX 760XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2788345

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Selip & Stylianou, LLP - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.
%d bloggers like this: