Oracle Financial Group LLC. – CFPB Complaint

By on August 5, 2017

Date Received: 2017-05-16T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On today, XXXX XXXX XXXX I received a call at XXXX to my cell phone and XXXX to my work phone by someone stating they were XXXX XXXX XXXX He did not provide a company name or any information as to the nature of the call. He stated he had my name and SS # and I could reference number XXXX . He stated that he had been ” retained ” and my information has been ” presented ” in his office. He threated to come to my residence or place of employment to ” gather information ”. Since a company name or reason for the call was not provided, I searched for the XXXX number left in the message and it matched to Oracle Financial Group LLP ; a debt collection agency. At no point in the message was it stated that the call was in relation to an attempt to collect a debt and the call is originating from an ” Unknown ” number. It should also be noted that I have not received anything in writing from this agency in regards to the nature of their business with me.

Company: Oracle Financial Group LLC.

State/Zip: TX 750XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2485351

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  Allied Interstate LLC - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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